CX consulting and global capability development to build and scale Human-Centered Design capability across innovation studios, and autonomous vehicle & mobility businesses for a Fortune 100 legacy automotive company in transformation. CX organization benchmarking and best practices; search & recruitment of leadership talent and teams across People, Customer & Passenger Experience, UX, and Digital Design; Design Research, Strategy and Operations; Business, Product, Communication, Interaction, Prototyping, Software Design and Studio Directors for Consumer & Commercial segments and AV, EV, Mobility-as-a-Service, and Connected Vehicles domains and for multiple locations in the US and China.
Our Work
Some recent work
Future of mobility
Smart and connected homes
Organizational capability development; executive search and recruitment for Head of Experience Design, Design Directors and brand focused Studio Managers for integrated Product/UX/UI and CFM in the US, Europe, and India for Whirlpool; Head of Design, Appliances for Philips (China); and continuing to build Innovation, Product, and Experience Design capability for products and connected experiences for LIXIL (American Standard).
E-commerce transformation
Recruited VP, Creative reporting to CMO to drive strategic business and brand transformation for new B2B e-commerce focus of Staples, a legacy retailer being disrupted by Amazon.
More of our work
Hewlett-Packard
Management and organization development consulting including talent assessment, quarterly trends and benchmarking reports (macro, industry & hiring trends, best practices & visits to multiple sites and US locations for local design community deep dives), compensation surveys, executive search and recruitment to build out Design & Innovation capability across GBU’s, categories and product portfolios for integrated Product/UX-UI, Digital Creative Direction, Brand Strategy, Advertising, Experience, Interaction, and Industrial Design.
Global Financial Services Player
Developed strategic product and ops plans in areas of digital and data transformation for global business units focused on merchants, commercial products and technology execution. Included strategy and org assessment, program development and management. Identified key org structure, initiatives and solution requirements to build capabilities needed to establish information as a foundational asset for merchant strategy. Led cross-functional initiative across sales and operations to marketing and technology for alignment on key strategic priorities, and prioritization frameworks to develop 3-year capabilities and initiative roadmap.
Procter & Gamble
Management and organization development consulting on persona and job architecture development, talent assessment, benchmarking and compensation, candidate experience management, and executive search and recruitment to build out Design & Innovation capability across business units, categories and product portfolios, brands, and regions for Product Innovation, Brand Equity, and Experience, and Retail/FMOT talent in Europe, the US, Asia, and Latin America.
Nissan
Global research study, including audit of automotive brands, product portfolios, and design trends, and interviews with SME’s, influencers and opinion formers in industry and top automotive design schools in the US, Europe, and Asia to inform scoring and ranking of top design leadership talent.
Global Financial Services Player
Developed candidate experience and recruitment process optimization for global technologies and HR organizations. Refined end-to-end process to close 2x the roles in same timeframe; created tracking dashboard for robust program management; and established standards and measures for consistent candidate experience in multiple global markets. Clarified roles and responsibilities and defined metrics to measure talent pipeline throughput, quality, and candidate experience. Managed program through a period of large scale and accelerated hiring to mobilize new process.
Hershey’s
Engaged Chief Growth Officer (now CEO)/COO/CHRO & cross-functional
Innovation, Marketing, Insights, Product Development, Packaging, Ops & Training leaders to develop a 3-5 year Global Design Organization (GDO) roadmap for
stakeholders to align with, reflecting evolution of the vision, strategic goals & KPI’s, operating model; impact of changes on stakeholders; and required time, funding, talent, and resources to implement change. Our work began with research to benchmark against best practices and key metrics for corporate design organizations.